Tag: Customer
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You’re Getting Faster. Is Your Team Getting Lonelier?
TLDR; Shifting your team from “doers” to “directors” is the right move — but it comes with a hidden cost nobody is talking about: the social fabric of your team is quietly fraying. New research confirms that adding AI to a human team measurably reduces cohesion, trust, and shared identity. Your next leadership challenge isn’t just what your…
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Are you Sprinting, or just Running?
Are You “Sprinting” Or Just “Running?” TLDR: A Sprint without a Goal isn’t a Sprint — it’s just a random collection of tasks. If you want a team that’s focused, empowered, and actually delivering value (instead of just “checking boxes”), it’s time to stop treating your backlog like a grocery list and start planning with…
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Stop Writing Recipes, Start Building Problem Solvers
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Celebrate “bad news,” it only makes us better!
tldr; The “agile mindset” means treating suboptimal results, negative feedback, and missed goals not as failures, but as invaluable data points and opportunities for improvement. Key takeaway: Leaders must foster a culture of Psychological Safety where teams are encouraged, not punished, to be transparent about disappointing results. Actionable steps: Use “bad news” to get curious, hypothesize, adjust strategy (pivot), and measure…
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It’s not complicated
It’s not complicated There is no doubt that change can be hard. Learning new ways of working… figuring out new tools and processes… maybe even teaming up with different people… all while STILL trying to get all the work done! It’s a lot. In fact, it can be overwhelming and exhausting. When I look back at…
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I report to…
I hear those words a lot. “Hi! My name is … I report to …” I may have missed the part of orientation that taught us that standard introduction. It’s what we say when we meet someone new, or start working with a new team. Sometimes to me it feels like a security blanket of…
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Happy Valentine’s Day
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Happy National World Smile Day
Learn more about National World Smile Day
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Who is your customer?
The first shared agile principle is – “Our highest priority is to satisfy the customer through early and continuous delivery of value.” – The Agile Manifesto When was the last time your team… talked about your customer? Who is your customer? Is everyone on your team working for the same customer? Is the work you’re doing today creating value for your customer? How do you know? How will the work…
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Coach’s Challenge – Conduct a Black Hat Review
In the last post, I challenged you to start seeing mistakes as opportunities for your team to improve and grow. This week our coaching challenge is designed to help your team improve its psychological safety by making it “ok” (or even normal) to share ideas or perspectives that may be counter to what the rest of the group is…